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Covid19

We’re Good To Go certificate

We are introducing temporary changes to the way we accept reservations and provide the Bed & Breakfast experience at Ashburn House in an effort to minimise risk and comply with any social and health restrictions that we must adhere to in the future, while COVID-19 remains a risk around the world.

Please do not travel if you have symptoms are are feeling unwell. You have a duty of care to yourself and to others.

If you feel you have Covid19 on your holiday you will be asked to return home and check out immediately and contact the NHS no refund will be given.

Changes to Reservation / Booking procedure

  • In the event there is a resurgence of COVID-19 and we are required to close and cancel your reservation there will be no cancellation charges.
  • In the event you cancel your reservation our normal cancellation charges will apply unless you can provide documentation showing that you are prevented from travel e.g. Your home country restricts you leaving, or your carrier (flight, ferry or train) cancels your travel booking due to COVID restrictions beyond our control.

Changes to in house practice and arrangements

When travel and lockdown restrictions allow us to open our Guest House we are proposing to make temporary alterations to how we work to protect our guests, business and ourselves. These could include the following changes:

  • All rooms will be cleaned with bleach which is known for killing Covid19 and disinfectants will be used for deep cleaning.
  • Keys will be disinfected and left in the door for you to open, making this contactless. Keys to be left on our key rack on departure.
  • Tea and coffees provided at check in.
  • All touch points; door handles, light switches, table & desk surfaces will be cleaned intermittently throughout your stay with Hycolin Antiviral surface cleaner multipurpose which is effective against Covid19
  • All of our linen for the bed are sent to the dry cleaner who are following Covid19 guidelines and cleaned professionally.
  • Our breakfast room will be re-configured to aid social distancing. Time slots for breakfast will be allocated to you or a grab and go option will be available for you to eat in your room at your chosen time with a hot bacon roll or a sausage roll option.
  • We have decided to keep with a hot breakfast and guidelines will be followed by the government. The buffet table for continental has been removed temporarily until further notice.
  • We reserve the right to remove some food items from our menu to limit exposure to general atmosphere and / or cover items.
  • Our residents conservatory will be closed until further notice.
  • Hand sanitiser will be provided at various places in the public areas.
  • We will no longer accept payment by cash. Our Preferred Method of payment is by bank transfer or credit or debit card currently this is now to be done contactless and a link will be sent for you to make your payment to us.
  • We reserve the right to introduce other arrangements where required or advised to.
  • We will not provide early check in to allow us time to ensure all necessary work has been carried out.
  • To allow us time to carry out all cleaning and hygiene requirements and maintain our social distancing we will require all guests to be away from the house between 10am and 4pm (10.00hrs and 16.00hrs)
  • If we are busy checking in guests you will be asked to wait outside until we can check you in on your own.
  • Please remember to social distance.
  • Rooms will not be cleaned daily on short stays to protect ourselves and to protect you. Long stays we will turn the room around on day four with fresh bedding. If you don’t want this done on day four please let us know. Anything that you need for your rooms please do ask eg toilet roll, tea and coffee ect.

These additional arrangements could lead to extra time being required to provide our service to you, but this is in all our interests and we ask for your co-operation.

The additional arrangements also increase our costs, and the reduction in rooms occupied impacts on our lively-hood. We hope to get back to normality in the near future.  We can only do this with the co-operation of our guests.

 

MOSTLY AND IMPORTANTLY ENJOY YOUR HOLIDAY. WE WILL DO ALL WE CAN TO TRY AND MAKE YOUR HOLIDAY A MEMORABLE ONE.